Own a Tribe bike?
become a Local
Families deciding on a cargo bike want to hear from someone who already did. Locals are the owners on our map who answer a question or two and, if they feel like it, show someone the bike in person. Tribe says thank you in points.
What you get
Points for helping, real money to spend
10 points for every question you answer
Paid on your first reply, once per conversation, up to 10 a month. Most answers take a minute on your phone.
100 points when you meet someone
Show them the bike in a park or a car park. They confirm it by text and the points land, up to 4 a month. Only if you want to; see below.
Bonus points if it turns into a sale
You get your own code worth $50 off a Tribe bike to give to anyone, in the app or out of it. When someone buys a bike with it, you get bonus points on top of everything above.
One point is one dollar
Spend it as Tribe store credit on accessories, servicing or a second bike, or take Prezzee gift cards ($50 / $100 / $200) for hundreds of Australian shops. Points never expire while you are a Local.
Every point shows on your own statement, and Tribe approves each redemption by hand. The detail is in the rewards terms below.
You are in control
As much or as little as you like
Nobody gets your number
Questions reach you as a text from Tribe with a link to reply, so your surname, phone and email never leave Tribe. Every buyer has verified their mobile before they can send you anything, and Tribe approves every profile before it goes on the map.
You choose whether to meet anyone
Answering questions is the whole job if you want it to be. Meeting is your call every time, where and when you say, and no Local ever has to let anyone ride their bike.
Block anyone, one tap
Every message is checked for abuse before it reaches you, and anything nasty goes to Tribe instead of to you. If someone is a pain, block them; they are not told, and they cannot reach you again.
No texts between 10pm and 7am
Anything sent overnight waits until the morning. Going away? Pause for a week or a month and come back automatically. Leave whenever you like and your points stay yours.
Your pin is your suburb, not your house
The map shows the suburb, never a street or an address, and buyers see only your first name, your bike and the photos you choose. Where you actually live stays with you until you decide to tell someone.
How it works
Five minutes, then your phone does the rest
- 1
Leave your details
Your first name and email in the form below. We email you a link that signs you in.
- 2
Build your profile
Your suburb, your bike, a few photos and why you bought it.
- 3
Tribe checks it
A person looks at every profile before it goes on the map, usually within a day.
- 4
Questions arrive
As a text with a link. Answer when it suits you. Points land as you go.
Start your profile
Five minutes on your phone: your suburb, your bike, a few photos and why you bought it. Tribe approves profiles before they go on the map.
The rules, in full
What you are agreeing to
You accept both of these when you set up your profile. They are here in full, not a summary, and the same text lives at /terms and /rewards-terms.
Terms of taking part: meetings, rides, damage, liability
Terms of taking part
These terms cover meeting people through Tribe Locals: what we do, what we do not do, and who is responsible for what. They apply to Locals and to anyone who contacts one. Version 2026-09-09.
Tribe Locals is run by Tribe Bikes Pty Ltd (ABN 33 640 644 757), Unit 4 / 18 Accolade Avenue, Morisset NSW 2264. In these terms “Tribe”, “we” and “us” mean Tribe Bikes Pty Ltd. A “Local” is someone who owns a Tribe bike and has a profile here. A “visitor” is anyone who contacts a Local through this site.
1. Read this part if you read nothing else
- Tribe introduces people. We are not there, we do not supervise, and we are not part of what happens when you meet.
- Locals are ordinary bike owners, not our staff, not dealers, and not trained instructors.
- Whether anyone rides anyone else’s bike is entirely up to the owner, and nobody has to offer.
- Never carry someone else’s child on a bike, and never let anyone else carry yours. This one is not negotiable and it is the rule we will remove someone for breaking.
- You take part at your own risk, and you are responsible for what you do.
2. What Tribe Locals is, and is not
Tribe Locals is an introduction service. We show you people near you who own the bike you are curious about, and we pass messages between you without either of you seeing the other’s phone number. That is the whole of what we do.
We do not:
- attend, arrange, supervise or take part in any meeting;
- choose where or when you meet, or who you meet;
- inspect anybody’s bike, equipment, home or vehicle;
- check anyone’s identity beyond confirming a working mobile number, or run background, licence or criminal checks on anyone;
- train, certify or supervise Locals;
- guarantee that anything a Local tells you is accurate.
A Local is not our employee, agent, contractor, partner or representative, and cannot make promises on our behalf. Points earned through this program are a thank-you for helping, not wages, and do not make anyone our worker. Nothing a Local says forms part of any contract you have with Tribe, and nothing they say changes the warranty on a bike.
3. Meeting someone
You are meeting a stranger from the internet. Sensible things, which we expect everyone to do:
- Meet in a public place, in daylight. A park, a café, a car park.
- Tell someone where you are going and when you expect to be back.
- Do not go to anyone’s home, and do not invite anyone to yours.
- Bring someone with you if you would rather.
- Either of you can end the meeting at any moment, for any reason or none, and neither of you owes the other an explanation. Nothing in this program obliges you to stay somewhere you do not want to be.
Everyone taking part must be at least 18. If you are bringing children, they are your responsibility at all times, and section 5 applies.
If someone makes you uncomfortable, block them and tell us. Locals can block any sender from their conversation, and we will remove anyone from the program over behaviour, on either side.
4. Riding a bike that is not yours
No Local has to let anybody ride their bike. Plenty will show you the bike, let you sit on it, and answer everything you want to ask without you ever riding it, and that is a complete and normal visit. If you are the owner and you would rather not, say so; you are not letting anyone down and it does not affect your points.
If a ride does happen, then:
- The rider must be legally allowed to ride, sober, and not affected by anything that impairs them.
- A helmet is required by law in every Australian state and territory. No helmet, no ride. An ill-fitting borrowed helmet is not a good helmet.
- The rider must follow the road rules, ride within their ability, and stay where the owner agrees.
- These are heavy bikes that handle unlike anything else. Start in an open space away from traffic, unloaded.
- The owner decides the terms: where, how long, and whether at all. They may ask for identification first. That is their call.
- The rider is responsible for the bike while they are on it, including damage, loss and anything that happens to anyone else.
5. Children and passengers
This is the section we care about most, because these are bikes built to carry children.
- Never carry a child who is not yours. Not around the block, not across the car park, not with the parent watching.
- Never let anyone else carry your child. If you want your child to feel the bike, you ride it.
- Never carry any passenger, adult or child, on a bike you are riding for the first time.
- Whoever is riding is responsible for every passenger on that bike, and for restraints, helmets and seating being right.
Breaking either of the first two rules will get someone removed from the program.
6. Damage, loss and theft
If a bike or anything else is damaged, lost or stolen at a meeting, that is a matter between the people involved. Tribe is not a party to it, does not insure it, does not mediate it and will not compensate anyone for it.
If you are lending your bike to someone, understand that you may be relying on that person to make it right. Consider whether that is a risk you want to take before you offer.
7. Insurance
Your insurance is your own responsibility, and you should not assume you have cover. Home and contents policies often exclude a bike away from the home, and public liability cover in a home policy may not extend to an activity connected with a business or a reward. If it matters to you, ring your insurer, describe what you are actually doing, and get the answer before you do it. Tribe does not provide insurance to Locals or visitors and does not extend any policy of ours to you.
8. What Locals say
Locals share their own experience of owning a bike. That is the point of the program and it is genuinely useful. It is not professional, mechanical, safety, medical or legal advice, and it is not our advice.
For load limits, fitting, servicing, child seats and anything to do with safe use, rely on the manufacturer’s manual and on us, not on a conversation. If a Local tells you something about a bike that matters to your decision, check it with hello@tribebikes.com.au before you rely on it.
9. Your responsibility to us
You take part at your own risk. To the fullest extent the law allows, you agree that you are responsible for your own acts and omissions while taking part, and that you will not hold Tribe responsible for loss, damage or injury arising from:
- anything that happens at or on the way to or from a meeting;
- anyone riding or handling a bike;
- the conduct, statements or condition of any other participant;
- any arrangement you make with another participant.
If a claim is made against Tribe because of something you did or failed to do while taking part, you agree to cover us for that claim, including reasonable costs. This does not apply to the extent the claim was caused by our own negligence or breach, or to the extent the law does not allow it.
10. Reporting something that went wrong
Tell us within 7 days: hello@tribebikes.com.au or 02 5018 7423. If someone is hurt or in danger, call 000 first and tell us afterwards.
We will investigate, and we may suspend or remove anyone while we do. We can remove anyone from the program at any time, and we do not have to give a reason, though we usually will.
11. Your account and what you tell us
By taking part you confirm that:
- you are at least 18;
- what you tell us about yourself, and what a Local puts on their profile, is accurate and kept up to date;
- you will not use the site to do anything unlawful, deceptive or harmful, and will not use bots or scripts on it;
- you will keep your sign-in to yourself and tell us if someone else gets into your account.
We can change, suspend or withdraw the site at any time. If we shut Tribe Locals down we will give reasonable notice, and the notice period for points is in the rewards terms.
12. Your photos and what you write
Your photos and your story stay yours. Putting them on your profile lets us show them on Tribe Locals so people near you can find you, for as long as your profile is up.
If we want to use one of your photos anywhere else, on tribebikes.com.au, in an email, in an ad or on social media, we will ask you first, for that use. You can say no and stay in the program, and it makes no difference to your points. If you say yes and later change your mind, tell us and we will stop using it going forward, though we cannot always pull something back that has already been printed or shared.
Do not upload a photo of someone else without their agreement, and do not upload photographs of children other than your own. We will take down anything that breaches that.
Messages between you and another participant are private and are not covered by this section.
13. Text messages
This program runs on SMS. By taking part you agree to receive texts from Tribe Bikes about your conversations, meetings and points. Message frequency depends on how much you use it.
Reply STOP to any message to stop them, and you will get one confirmation and nothing further. Reply HELP for who we are and how to reach us. Your carrier’s message and data rates may apply. Neither party ever sees the other’s number: every message goes through us.
Messages are checked by an automated system before they are sent, and one the system rates as abusive is held for a person at Tribe to read and decide on instead of being delivered. Our privacy notice says what that system sees. Texts are not sent overnight in your time zone; they wait for the morning.
14. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where we are permitted to limit our liability for something, we limit it to resupplying the service or paying the cost of having it resupplied. Where the law does not permit us to limit or exclude liability, we do not.
If any part of these terms turns out to be unenforceable, the rest still applies.
15. Changes
We can change these terms. If we change something that matters we will ask Locals to read and accept the new version before they carry on, and the current version is always shown at the top of this page. These terms are governed by the law of New South Wales.
Related
Rewards terms covers points and redemption. Privacy covers what we hold and what other people can see.
Rewards terms: points, spending them, leaving
Tribe Locals rewards
Tribe Locals is run by Tribe Bikes Pty Ltd (ABN 33 640 644 757), Unit 4 / 18 Accolade Avenue, Morisset NSW 2264. These are the rules for the points side of it. We have tried to write them so you can actually read them.
The short version
One point is one dollar. You earn points for helping people who are thinking about a cargo bike, and you spend them as Tribe store credit or as gift cards. Points do not expire while you are part of the program. If you leave, you have 60 days to spend what you have.
What earns points
| What you do | What it pays | Limit |
|---|---|---|
| Answer someone’s question | $10 | 10 a month |
| Meet someone to show them your bike | $100 | 4 a month |
| Someone buys a Tribe bike with your code | bonus points | no limit |
Question points are paid on your first reply, once per conversation. Meeting points are paid when the person you met confirms it by text; if they do not answer we check it ourselves rather than assuming either way. Sale bonus points are paid once for an order that includes a Tribe bike and your code. A conversation or a meeting on its own does not earn the sale bonus, so give your code to anyone you think might buy. The amount is set by Tribe and shown on your statement.
Your discount code
Every Local on the map has their own code worth $50 off a Tribe bike, to give to anyone at all. They do not need to have messaged you here. It comes off bikes only, not accessories, and once per order. When a bike is bought with your code, that is how we know it was you.
Please share it with people rather than posting it on coupon or deal websites. We can change the amount, and a code stops working if you leave the program.
Locals returning from the old program get a welcome back bonus. It shows on your statement straight away and becomes yours to spend once you have been part of the program for two months in a row. Pausing does not interrupt that; leaving before then cancels it.
We can change these amounts. If a change reduces what you earn we will tell you before it starts, and it will not affect points you have already earned.
What does not earn points
- Messaging yourself, or arranging for friends and family to message you.
- Conversations or meetings that did not really happen.
- Buying a bike for yourself. Your code still takes the discount off, but it does not pay you a sale bonus.
- An order with no bike in it. The sale bonus is for bikes, not accessories.
- A sale where your code was not used, even if you talked to or met the buyer.
- An order that is later cancelled or refunded. If we have already paid sale points on it, we reverse them, and your statement shows both entries.
- More than the monthly limits above.
Spending your points
You can ask to redeem once you have 50 points. Two choices:
- Tribe store credit at one dollar per point. It arrives as a coupon code. It works on a single order: anything you do not spend on that order is not carried over, so redeem what you plan to spend at once.
- Gift cards at $0.75 per point, spendable outside Tribe.
When you apply, those points are held aside straight away so they cannot be spent twice. We approve redemptions by hand, usually within a few days. If we cannot put one through, the points go back and we tell you why.
Points are not cash, cannot be transferred to someone else, and cannot be paid out as money.
If you leave the program
Points do not expire while you are a Local. Pausing your profile changes nothing: you keep everything and can still redeem.
If you leave, or we end your place in the program, you have 60 days to spend what you have. We email you when there are about 14 days left. After that the balance is closed off, and your statement shows when and why.
If we find someone has been claiming for conversations or meetings that did not happen, we may close off their points immediately. That is a decision a person makes with a reason recorded, not something automatic, and you can reply to the email and argue with it.
Ending the program
If we wind Tribe Locals up, we will give you at least 60 days’ notice and you can spend your points in that time.
Your information
What we hold and what buyers can see is set out in our privacy notice. Buyers never see your surname, phone number, email or address.
Talking to us
hello@tribebikes.com.au or 02 5018 7423. If you think something has gone wrong with your points, say so and we will look at it properly. Nothing here takes away rights you have under Australian Consumer Law.
Privacy covers what we hold and what buyers can see.